FAQs

Shipping time includes both production and delivery time.

• Production Time: 1-2 weeks after we receive your prescription (weekends and holidays excluded).

• Shipping Time:

  • Free Domestic Ground Shipping (UPS or USPS): 2-5 business days

  • Next day Shipping ($25): 1 business day to most locations (rural areas may take 2 days; unavailable for PO Boxes, APO/FPO, or international addresses).

If your order hasn’t shipped yet, we may be able to update your address. Please contact our support team as soon as possible to request changes.

If your order hasn’t been processed for shipment, you may be able to upgrade your shipping method. Contact our support team immediately to request changes

Yes! We ship to Canada and the EU via USPS. Delivery may take up to two weeks.

• Standard Shipping (U.S.): Free

• Overnight Shipping (U.S.): $25

• International Shipping (Canada & EU): Shipping rates calculated at checkout

We offer Overnight Shipping ($25) for U.S. orders, but since prescription lenses are custom-made, production still takes 1-2 weeks before shipment.

For international orders, customs duties and taxes may apply. These fees are determined by your country’s regulations and are the responsibility of the customer.

• UPS or USPS Ground (Free, 2-5 business days)

• Overnight Shipping (1 business day, $25)

• International Shipping (Canada & EU, up to 2 weeks)

Once your order ships, we’ll send you a tracking number via email so you can track it in real time.

Your card is charged only after your order is ready to ship. If you haven’t been charged yet, it may still be processing. Check your email for an order confirmation or contact support.

Try the following:

• Refresh the page or use a different browser

• Ensure your billing details match your card info

• If issues continue, contact our support team for assistance

Yes, a valid prescription is required.

No, we require a valid prescription. You may need to visit your eye doctor for an updated prescription before placing your order.

If your order hasn’t gone into production, you can cancel it by contacting support. Once production has started, cancellations are no longer possible.

Most frames support progressive lenses, but some smaller frames may not be compatible. If you're unsure, contact us for recommendations.

We accept:

• Credit/debit cards (Visa, Mastercard, Amex, Discover)

• Shop pay

• PayPal

• FSA/HSA cards

Enter your gift card code at checkout, and the balance will be applied to your order.

Store credit is automatically applied at checkout when logged into your account.

We do not currently offer a price match policy.

If your order hasn’t been processed yet, contact us to request a change.

At this time, we only accept one payment method per order.

Yes! We use secure encryption and PCI-compliant payment processing to protect your information.

Sales tax is applied at checkout based on your shipping address.

All prices are listed in USD ($).

Sometimes, pending charges appear as duplicates but resolve within a few days. If a duplicate charge remains, contact us for assistance.

We do not currently accept CareCredit.

Pricing varies based on your prescription and lens options. Costs will be calculated at checkout.

We do not offer direct billing with vision insurance providers. However, you can still use your vision insurance benefits through reimbursement, which is a simple and common process.

Vision insurance can help reduce the overall cost of your prescription sunglasses by allowing you to submit your purchase for reimbursement directly with your provider.

How does reimbursement work?

Using your vision insurance for reimbursement is quick and straightforward. Just follow these steps:

1. Verify Your Eligibility
   Check with your vision insurance provider to confirm your coverage and reimbursement eligibility.

2. Download Your Receipt
   After completing your purchase, download your itemized receipt from your account.

3. Submit Your Claim
   Complete your provider’s reimbursement form, attach your itemized receipt, and submit it directly to your insurance company.

Yes, before returning your sunglasses, you will need approval from our customer service team. Please log in to your account and initiate a return request to get started.

1. Get approval by submitting a return request through your account.

2. Pack the sunglasses in their original case and packaging.

3. Attach the prepaid USPS return label and drop off at any USPS location.

Yes, we offer free prepaid return labels for U.S. orders. (International customers must arrange their own return shipping.)

Returns can be dropped off at any USPS Post Office or scheduled for free at-home pickup.

• 45-day return window

• Sunglasses must be new and in original packaging

• Full refund to the original payment method

Once your return is processed, we’ll email you a tracking number for the return shipment.

Once we receive your return, refunds are processed within 5-7 business days.

Yes! We only sell 100% authentic designer frames

Check the inside of your current frame’s arm—you’ll see three numbers (e.g., 54-18-140) indicating lens width, bridge width, and temple length.

Yes! We offer progressives on most frames.

No

Yes

If your prescription includes only nearsighted correction and does not include astigmatism, you can enter it using the Sphere (SPH) field only.

Here’s how to complete the form:

• SPH (Sphere): Select the value listed on your prescription for each eye (OD and/or OS)

• CYL (Cylinder): Select 0

• Axis: Leave blank (this is only required when Cylinder is not 0)